Shipping policy
At Nesture, we aim to process and deliver your orders as efficiently as possible.
1. Shipping Coverage
We ship to locations within India, subject to courier serviceability.
If a PIN code is not serviceable, we may be unable to fulfil the order to that address and will contact the customer where appropriate.
2. Order Processing
Orders are generally processed within 1–3 business days after confirmation.
Processing may take longer during:
- Major sales
- Festivals
- Public holidays
- High-order-volume periods
- Supplier or logistics disruptions
3. Delivery Time
Estimated delivery is generally 5–10 business days after dispatch, depending on the destination and courier network.
Remote areas may require additional time.
These are estimates and not guaranteed delivery dates.
4. Shipping Charges
Applicable shipping charges, if any, will be clearly displayed during checkout before the order is completed.
No compulsory shipping charge should be added after checkout without appropriate disclosure.
The Consumer Protection (E-Commerce) Rules require ecommerce entities to clearly disclose delivery/shipment details and applicable compulsory or voluntary charges.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided by email, SMS or through the relevant tracking system.
Tracking updates can occasionally take some time to appear after pickup.
6. Delivery Attempts
Customers should provide a complete and accurate:
- Name
- Mobile number
- House/building information
- Street/locality
- City
- State
- PIN code
If an incorrect address, incomplete address or repeated unsuccessful delivery attempt causes the shipment to be returned, additional arrangements may be required before re-dispatch.
7. Delayed Deliveries
Although we work to deliver orders within the estimated timeframe, delays may occur because of:
- Courier issues
- Weather
- Transportation disruptions
- Festivals
- Operational restrictions
- Remote-area delivery challenges
- Other circumstances outside our reasonable control
If your order is significantly delayed, contact us at help.zivora@gmail.com.
8. Damaged Packages
If your package appears seriously damaged at delivery, where possible, document the condition with photographs/video and contact us as soon as reasonably possible.
Any product-damage or wrong-product claim will be handled under our Return & Refund Policy.
9. Lost or Undelivered Orders
If tracking indicates an unusual delay, lost shipment or delivery issue, contact:
We may coordinate with the relevant logistics provider to investigate the shipment.
10. International Shipping
Unless expressly stated otherwise on the website, Nesture currently focuses on deliveries within India and does not guarantee international delivery service.
11. Contact
Nesture
Email: help.zivora@gmail.com